Shipping Policy

1. Order Processing

• Orders and inquiries are processed after confirmation from our team.
• Processing time may vary depending on product availability and order type.
• Standard processing time is 2–5 business days unless otherwise specified.

2. Shipping & Delivery Timeline

• Delivery timelines depend on product type, location, and logistics availability.
• Standard delivery may take 5–10 business days across India.
• For customized or bulk orders, delivery timelines will be communicated separately.

3. Delivery for Installation-Based Products

For products such as:

• Centralized vacuum systems
• Ventilation systems

Delivery may be coordinated along with installation services.

• Delivery timelines may vary based on site readiness
• Installation scheduling will be discussed with the customer

4. Shipping Charges

• Shipping charges may vary depending on product size, weight, and location
• Any applicable charges will be communicated before order confirmation
• In some cases, shipping may be included in the quotation

5. Delivery Areas

We currently offer delivery across most locations in India. However:

• Some remote areas may have limited service availability
• Delivery feasibility will be confirmed during order processing

6. Delays & Unforeseen Circumstances

While we aim to deliver on time, delays may occur due to:

• Logistics or courier issues
• Weather conditions
• Supply chain disruptions
• Government restrictions or unforeseen events

We will keep you informed in case of any delays.

7. Damaged or Incorrect Deliveries

If you receive a product that is:

• Damaged
• Defective
• Incorrect

Please notify us within 48 hours of delivery with proper details and images.

We will review and take appropriate action as per our Refund & Return Policy.

8. Order Tracking

• Tracking details (if applicable) will be shared after dispatch
• For large or custom installations, updates will be provided directly by our team

9. Contact Information

For any shipping-related queries, please contact us:

Company Name: Catress Appliances
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Business Address]

10. Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes will be posted on this page with a revised effective date.