Refund & Return Policy

1. General Policy

Due to the nature of our products and services, refunds and returns are subject to specific conditions. Each request is reviewed on a case-by-case basis.

2. Orders & Cancellations

• Orders or service bookings can be cancelled before confirmation or dispatch without any charges.
• Once an order is confirmed or processed, cancellation may not be possible or may incur applicable charges.
• Custom or made-to-order products cannot be cancelled once production has begun.

3. Returns (If Applicable)

Returns may be accepted under the following conditions:

• The product is damaged, defective, or incorrect at the time of delivery
• The issue is reported within 48 hours of delivery
• The product is unused and in its original packaging

We reserve the right to inspect the product before approving any return.

4. Non-Returnable Items

The following items/services are generally not eligible for return:

• Installed products (e.g., centralized vacuum systems, ventilation systems)
• Customized or special-order products
• Used or damaged products (not caused by us)

5. Refund Policy

Refunds (if approved) will be processed under the following conditions:

• Once the returned product passes inspection
• Refunds will be issued via the original payment method (if applicable)
• Processing time may take 7–10 business days

For service-based work (installation, consultation), refunds may not be applicable once the service has been delivered.

6. Installation & Service Charges

• Installation and service charges are non-refundable once the service has been completed
• If a service is cancelled before execution, partial refunds may be considered

7. Warranty Claims

Certain products may be covered under manufacturer or company warranty.

• Warranty claims must follow specific terms provided with the product
• Repairs or replacements will be handled as per warranty conditions

8. How to Request a Return or Refund

To request a return or refund, please contact us with:

• Order or inquiry details
• Description of the issue
• Photos (if product is damaged/defective)

Contact Details:
Email: [Insert Email Address]
Phone: [Insert Phone Number]

9. Changes to This Policy

We reserve the right to modify this Refund & Return Policy at any time. Updates will be posted on this page with a revised effective date.

By engaging with our products or services, you agree to this Refund & Return Policy.